Payment conditions Till den svenska versionen   

Hard drive crash assistance - Non-commercial home use

Click here to see if you qualify for our 'private home usage only' price reduction

Step 1: Address information

Step 2: Hard disk details (if known)

 H-D Brand    O/S (Operating System)
 Model      File system
 Interface    Partitions
 Storage capacity      Has the drive been opened?  No        Yes  

Step 3: Priority / Instructions

  Please choose the PRIORITY you require  
  Normal Priority, queue number system.   (09:00 - 17:00) weekdays.
  Urgent, the work is begun immediately.   (09:00 - 17:00) weekdays.
 Highest Priority, the work is begun immediately and even includes       weekends.   (09:00 - 23:00) every day.
Please proceed with Data Recovery provided that the recovery cost lies within the indicated prices on the information page. In the above case there will be NO CHARGE for the First Diagnosis  (Recommended Choice)
I only require the initial First Diagnosis
Please remember that a start charge is always applied for RAID       Arrays.
 (Mostly for insurance)

Step 4: Additional information

Special instructions or information
(For example: Which data is most important, how did the problem begin, login and password etc.)


Has any other recovery attempt been made, if so, please provide some details.


Have you already been in contact with Auroras technical department?
(If so, please tell us when)


Please note any special agreements concerning charges, budget restrictions etc.

  I have read the price list and payment   conditions     The hard disk is not used for storage of   ANY commercial information,
  I accordingly request the reduced price   for Data Recovery work

Step 5: Included Accessories

 USB or Firewire cables  Power adapter  Extern Case or Cassette
 Hotswap HDD support  Laptop hdd holder  Original Packaging
 Transport Hard drive  Transport Extern HDD  Donator Hard drive

We work every day of the year with extremely sensitive, secret or confidential information.
Accordingly, we do not allow visitors for any reason whatsoever.

Step 6: Please check the email address you indicated above and then

You are most welcome to contact us by telephone before sending us your damaged hard disk if you require ADDITIONAL details regarding our charges, or the estimated time for more advanced recovery scenarios.

Step 7: Send us the damaged hard disk

For reasons of security, we ONLY accept deliveries made by the major courier services:
Jetpak, DHL, FedEx, UPS, Box Delivery, Securitas etc.

If you are living in Sweden, you may use the Swedish postal service known as "Företagspaket" or PEX.
Note: We DO NOT accept any deliveries that require collection, (PostPaket etc).

Aurora´s delivery address for damaged harddisk drives